DUE TO CUSTOM NATURE OF OUR PRODUCTS ALL SALES ARE FINAL!

*FOLLOWING TERMS AND CONDITIONS APPLY TO PRODUCTS MANUFACTURED AND SOLD BY REDTIDE CANOPIES*

OVERVIEW- This website is operated by RedTide Canopies. Throughout the site, the terms “we”, “us” and “our” refer to RedTide Canopies. RedTide Canopies offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS- By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS- We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION- We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue any Product or Service (or any part or content thereof) we offer without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of a Product or Service.

PRODUCTS OR SERVICES (IF APPLICABLE)- Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION- We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made..

You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund and Returns Policy below.

PAYMENTS- Cash, Check, all major Credit/Debit Cards or Wire/ACH Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $2000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Returned checks will incur a $35 charge to cover banking fees and administrative costs. In an instance of a second returned check, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

IF YOU DECIDE PROCESS A CHARGEBACK AFTER YOUR ORDER IS PLACED AND IN PRODUCTION WE WILL ATTEMPT TO CONTACT YOU AND RESOLVE ANY ISSUES IF THAT IS NOT POSSIBLE WE WILL SEND ALL DETAILS DIRECTLY TO OUR ATTORNEY AND COLLECTIONS TEAM.

YOU WILL BE CHARGED FOR ANY DAMANGES INCLUDING FEES INCURED BY SHIPPING PROVIDERS AND COLLECTIONS EFFORTS.

OPTIONAL TOOLS- We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS- Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

COPYRIGHT/TRADEMARK- The designs and trademarks herein are reproduced as examples of our printing quality and technology. They do not represent product endorsement by the owners of the artwork, designs or trademarks.

PERSONAL INFORMATION- Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS- Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES- In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY- We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RedTide Canopies, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION- You agree to indemnify, defend and hold harmless RedTide Canopies and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY- In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION- The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT- The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 265 West Central Ave Salt lake City Utah United States 84107.

CHANGES TO TERMS OF SERVICE- You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SHIPPING AND RETURNS POLICY

SHIPPING- We take pride in packaging every item to ensure a safe delivery. If for any reason you do receive a damaged product, we ask that you contact us before any further action is taken. Please be sure to inspect your product immediately after it is received. We want to handle any possible issues in the quickest and most efficient way possible.

Most stock orders are shipped within 1 business day after payment is confirmed or cleared. As soon as the item has departed from our warehouse, you will receive an email with your tracking number.

Ownership of packages turned over to carrier transfers to the buyer. We are not responsible for lost, held, or damaged packages.

RETURNS, REFUNDS AND EXCHANGES- A return or exchange may be made on any stock non custom item purchased from RedTide Canopies within 7 days of delivery date. Customers are required to pay all shipping cost for returns and exchanges. Refunds will only be granted for merchandise that is unused, unopened and still in its original packaging. RedTide Canopies will not send boxes to the customer for repackaging an unused item to ship back to us.

RedTide Canopies is not responsible for consumer error when ordering online. RedTide Canopies will not honor requests after 7 days of delivery date.

To begin a return or exchange, read the policies below. If the requirements in our policies are met, please contact our customer service department and request a Return Merchandise Authorization (RMA) number.

The RMA number must be written on the outside of the returning package, as well as on the original invoice or packing slip (photocopies are acceptable).

RedTide Canopies will not honor returns without RMA numbers. Returns or exchanged merchandise must be received by RedTide Canopies within 7 days of the original delivery date using a courier with tracking capabilities, such as Fed Ex.

Repaired or replacement product will be shipped to the customer by Ground shipping. Expedited shipping will be at the cost of the customer.

RETURNS- To qualify for a return, merchandise must be new and in its original condition, including packaging, accessories, warranties, manuals, etc. The customer is responsible for all charges related to return shipments. Returned merchandise must be received by RedTide Canopies within 7 days of the original delivery date.

We highly recommend returning merchandise using a courier with tracking capabilities, such as Fed Ex. Please allow 5 – 7 business days to process returns upon receipt. All returns must be inspected by our quality control department before a credit or refund can be issued. If the merchandise does not pass inspection, the merchandise will be shipped back to the customer without issuance of a credit, and the customer will incur all shipping costs.

If merchandise does pass inspection, we will reimburse the customer’s credit card for the purchase price of the merchandise, less the original shipping cost and less a 20% restocking fee per item. Credits will only be applied to the payment method used to make the original purchase. If the customer has approved credit terms with us, the credit will be left on the customer’s account for future purchases.

REFUNDS- New, unopened, non printed, non custom, stock items fulfilled by RedTide Canopies may be returned within 7 days of delivery for a refund, less invoiced shipping cost and 20% restocking fee. An RMA number must be arranged by contacting our customer service department.

Any item that is damaged, is not in it original condition, or is missing parts for reasons not due to our error may not be returned for refund or exchanges. The customer is responsible for paying the return shipping cost. We do not accept returns on custom printed orders. We provide proofs for customers to approve. Once art work is approved we are not able to make changes and we cannot accept returns.

RedTide Canopies will inspect a return within 3 – 5 business days and issue a refund/credit (less invoiced shipping cost and 20% restocking fee) to the payment method that was used to purchase the item or a credit to the customer’s account.

EXCHANGES- To qualify for an exchange, merchandise must be new and in its original condition, including packaging, accessories, warranties, manuals, etc. The customer is responsible for all charges related to return shipments. Exchanged merchandise must be received by RedTide Canopies within 7 days of the original delivery date prior to new product being shipped out.

We highly recommend returning merchandise using a courier with tracking capabilities, such as Fed Ex. Please allow 5 – 7 business days to process exchanges upon receipt. All exchanges must be inspected by our quality control division before an exchange is processed.

DAMAGED/MISSING PARTS- Please inspect package upon arrival for any missing or damaged parts. Damaged or missing part claims must be made within 48 hours of receiving the package. For any questions about damaged or missing parts please contact our customer service department.

For more information, please fill out our Contact Form.

PRIVACY POLICY

RedTide Canopies values your privacy and trust in us. This privacy policy sets out how RedTide Canopies uses and protects any information that you give us when you use this website. RedTide Canopies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

WHAT INFORMATION DO WE COLLECT?- We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or visit our booth at a trade show. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

WHAT DO WE USE YOUR INFORMATION FOR?- Any of the information we collect from you may be used to personalize your experience, improve our website, improve customer service, process transactions, administer a contest, promotion, survey or other site feature or send periodic communications. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

HOW DO WE PROTECT YOUR INFORMATION?- We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

DO WE USE COOKIES?- Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?- We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS- Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE- Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE- We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

TERMS AND CONDITIONS- Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at redtidecanopies.com.

YOUR CONSENT- By using our site, you consent to our privacy policy.

CHANGES TO OUR PRIVACY POLICY- If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on 1/1/2019.

CONTACT INFORMATION- Questions about the Terms of Service, Shipping & Returns or Privacy Policy you may contact us using the information below.

RedTide Canopies
265 West Central Ave
Salt lake City Utah 84107
(888) 616-3611